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NewNet Broadband
Basic Broadband information
 
Here you will find details of router/modem settings and other information.

Details of exact service settings for individual user accounts, including allocated IP addresses, will be sent to all users after initial order and before service activation date.
 

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Customer Service Helpdesk
Contact the Customer Service Helpdesk by calling 01329 226 723

Customer service operators are available to provide technical and service support from 06:00 to 22:00 Monday to Friday and from 09:00 to 17:00 on Saturdays.

Alternative contacts: send an to email helpdesk@newnet.co.uk or to support@newnet.co.uk. Emails sent to these addresses will be entered into the NewNet Online Support system and will be issued with a ticket reference.

NewNet Online Support - http://support.newnet.co.uk. Log in using the same email address and password that you use for the NewNet Customer Login (order) area. NOS provides access to tickets, an online user forum and an online knowledgebase of useful topics.

Please note: All calls to the Helpdesk should be directed to 0845 684 0689. Dialling individual numbers may result in long delays or failure to route to an available operator

Customer Accounts
For issues relating to Customer Accounts, please call NewNet Accounts on 01329 226720, 09:00 to 17:00 Mondays to Fridays. Details of invoices and online payment facilities can be found by logging in to the Customer Login area of the NewNet web site and selecting the 'View/Pay Invoices' option.

Frequently Asked Questions
FAQ pages, providing answers to a broad range of questions can be found at:

Mail server settings
Incoming mail: Email address in the form - user@[adslusername].mail1.co.uk

  • Incoming mail server: mail.[adslusername].mail1.co.uk
  • Outgoing mail server: mail.[adslusername].mail1.co.uk or post.newnet.co.uk
  • Username: user@[adslusername].mail1.co.uk
  • Email password: chosen user password

Email accounts can be managed from the Customer Login area - select the Email option from the menu to create, edit or delete email boxes, creat, edit or delete mail aliases etc.

For further information about email management please refer to the support pages at www.newnet.co.uk/broadbandsupport/editmail.php

News server settings
NewNet news server: news.newnet.co.uk

Technical Settings

The ADSL settings shown below will, in most cases, be the default settings provided by most broadband modem/router manufacturers. Most routers will be able to collect gateway and DNS settings from the NewNet server on connection.

ADSL settings:
Check manufacturer's instructions for details of how to change these settings for your equipment.

Usernames will be in the form: [username]@adsl.newnet.co.uk
Password as initially entered and confirmed in the service details.
Please note that the ADSL username is NOT an email address.

Service settings:

  • Internet Protocol, encapsulation: PPPoA
  • Multiplexing method: VC-based / VC MUX
  • VPI: 0
  • VCI: 38

Domain Name Servers (DNS):
  • Primary DNS server: 212.87.64.7
  • Secondary DNS server: 212.87.64.10

IP addresses
Allocated IP addresses will normally be advised to users in advance of service activation or migration. Most modems and routers will be able to pick-up the allocated IP address automatically on connection.

If users have requested additional extended IP address ranges then these may need to be programmed into the local router - please refer to the manufacturer's instructions for details of how to do this.

Local PCs (wireless, wired, desktop or laptop etc.) will need to be allocated individual IP addresses. If you are using NAT (Network Address Translation) with DHCP on your router, then your local PCs can be set to obtain an IP address automatically.

Customer account information
For specific information relating to individual customer accounts, please log in to the Customer Login area using the email address and password for your account. You will find details of your ADSL Broadband package under the 'ADSL Service and Bandwidth Summary' section.

From here you will be able to display the specific instructions for your account, check monthly bandwidth usage and other service details.

Customer login area: https://orderform.co.uk

Sales: 01329 226722   |    Support: 01329 226723   |    contact sales
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