NewNet have enabled a number of exchanges across central southern England to deliver NewNet Direct SDSL (LLU) services. Services are currently available on: Portsmouth Central, Portsmouth North, Fareham, Gosport, Havant, Cosham, Waterlooville, Basingstoke, Bracknell, Reading Central (Guildford - Spring 2009)

Are there call charges for using SDSL?
SDSL is an 'unmetered' internet connection. This means that, once you have paid your monthly subscription, there are no additional call charges - however much you use the internet link. This makes SDSL a very cost-effective alternative to previous internet connections such as ISDN. You can set up fixed links between offices secure in the knowledge that the cost is fixed and can be budgeted in advance.

What additional services are available?
NewNet includes a range of services with SDSL accounts - including a version of its leading 'PowerHost' web space and hosting package offering 4 GB of web space. NewNet provides unlimited POP email for SDSL users.

Can I connect a network to my SDSL link?
Yes - SDSL is ideal for connecting an office (or home!) network to the internet. Connect your network to the SDSL router and all network machines will be able to access the internet.

What is Wires Only?
Wires Only is a service that allows you to purchase your own choice of SDSL hardware. This gives you greater control with reduced costs. You can purchase SDSL routers from a range of suppliers to suit your needs and budget.

Routers allow you to connect multiple computers to the SDSL connection - these can be set up with fixed IP addresses or to allow network address translation (where a single external IP is translated to an internal range). SDSL modems are only recommended for individual computers.

What will the installation require?
SDSL is provisioned over a copper circuit. Where possible, BT will seek to use an existing spare copper circuit and will enable SDSL on this. The line will be terminated at your premises to allow connection of your SDSL router. Please note that the SDSL circuit is not suitable for alternate voice traffic. If no spare circuit is available, or if new copper must be provided, then additional installation charges will apply.

Where can I purchase SDSL equipment?
NewNet is able to provide pre-configured SDSL routers for ethernet network links. NewNet will provide the information needed to programme your choice of SDSL equipment.

I am a long way from my exchange. Will this affect my ability to receive service?
Broadband SDSL service is distance dependent. For maximum speed (up to 2 Mbit/s) you will need to be within 1.6 km of your exchange to receive service. 1 Mbit/s service can be provided up to 2.5 km from the exchange and 512 kb/s up to 3.4 km.

I have ordered SDSL but the service does not appear to work?
Your first point of contact should be to call the NewNet helpdesk on 0845 684 0689. Helpdesk staff will take you through a series of tests to try to identify problems and to help you to arrive at a 'fix'.
If this is a new line installation the problem may be due to long line length or other line related problems. If this does seem to be the case, the NewNet helpdesk will make arrangements for a BT engineer to visit your location to test the line and make any changes/corrections required. This may include ensuring the copper circuit is fault free, isolating local extension wiring etc. The engineer visit will be included within the standard repair process and will not be chargeable.

Can I upgrade my line speed?
Yes, you can regrade your SDSL line. A charge of £100 (+ VAT) will be made for each regrade - up or down. Please note that a new minimum term of 12 months will apply following a regrade. Line speed will depend on the distance between the serving exchange and your location - please see above. If service cannot be sustained at a requested higher speed then the line will be regraded down to the previously sustainable service.

Can I run my own web servers?
Yes, you can run your own servers if you opt for fixed externally valid IP addresses. SDSL can be used for SMTP mail feeds to your own local mail server (MS Exchange, Sun Cobalt Cube, Equiinet etc.) - allowing you to collect mail and distribute to your local network. If you run your own mail servers, you should take steps to ensure that your server is configured to deny open relay etc. and is locked down to prevent its use for the distribution of unsolicited email.

What if I don't want to buy my own equipment?
We can provide a fully programmed leased router for SDSL business clients. Connect the router to your local network (or PCs) and to the telephone line. Managed services are only available on a minimum 12 month term.

Do I need to install a firewall to improve my security?
We would always recommend the use of a firewall - particularly when systems are connected to 'always on' internet connections and with fixed IP addresses - to protect your local computers or network from unauthorised access or attack. You can install personal firewall software on individual machines (Zone Alarm or Outpost) or install a hardware firewall security device between your SDSL router and your local network. NewNet would be pleased to advise on suitable equipment - contact our Sales team to discuss your needs. You should also ensure that your systems are protected by an up to date anti-virus package - and that you regularly scan your machines!

How do I terminate my SDSL service?
NewNet require a minimum of 1 month written notice for most SDSL services - please note that the actual term notice is dependent on the service that you have with NewNet.

How do I obtain more IP's for my SDSL service?
You will need to contact NewNet and request additional IP's for your circuit, the number of IP's issued for SDSL are dependent on the service that you have with NewNet. Please note that your IP range will change completely.