Our on line support guides can help you through some of the most common problems. If this doesn't answer your question, we ask that you send us an email with the query before telephoning us. If you do phone, please read our tips list, which will give you guidance as to how we can resolve your query in the shortest time. Thank you for your co-operation.

For General NewNet Contact information including Sales, Accounts etc., please go to the Contacts page.

Technical Support Contact List
Department	E-mail	Telephone
General Technical Support Customer Service Helpdesk	helpdesk@newnet.co.uk	01329 226 723
ADSL	adsl.support@newnet.co.uk	01329 226 723
Leased Line	leasedline.support@newnet.co.uk	number supplied
Service Status	http://www.newnet.co.uk/status	n/a
Leased line and Colo clients should use their dedicated telephone support number

NewNet - opening hours

NewNet office and other working hours are:

Sales: 09.00 - 17.00 Monday to Friday
Accounts Dept: 09.00 - 17.00 Monday to Friday

Customer Service Helpdesk: 06.00 - 22.00 Monday to Friday and 09.00 - 17.00 Saturday.

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Tips for calling Technical Support

If possible, be at the computer when you call.

Have some information about your hardware and software available. We can usually resolve a problem quicker if we know what we're dealing with.

Try to remain patient when talking to our technical team. Putting us under pressure will not help get the query resolved.

Be as specific as possible about the problem. Try to describe each step that was taken before you encountered the problem.

Remember who you have spoken to. Speaking to the same person ensures that duplicate procedures aren't carried out.

Write down any error messages you receive.

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