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Voice |
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| Voice FAQ |
| Here you will find answers to the most frequently asked questions concerning NewNet's Voice service. |
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Can I call premium rate numbers with NewNet Calling?
Yes, but we cannot provide rates that are
less than BT, and strongly recommend that if you call premium rate
numbers you do not use this service.
Can anyone sign up for NewNet Calling?
Pretty much anyone, but there are some restrictions imposed by the use of BT and Carrier Pre Select (CPS).
Firstly, you must have a BT telephone
line(s) because CPS is dependant on BT switching your calls to another
carrier at your local BT exchange.
Secondly you will need to sign a direct
debit mandate for monthly billing. Your first payment will be via
credit card whilst your direct debit mandate is being set up. Ensuring
we cover our costs and pay our suppliers on time means we are able to
pass large cost savings on to our customers, so we are not able to
offer a pay by cheque account.
How does CPS work exactly?
Without CPS your telephone calls go
firstly to the local BT exchange which checks to see if you are a valid
account and then routes the call over the BT network and on to the
destination number you have dialled. With CPS, your call still goes to
the local BT exchange, but on checking to see if it is a valid account
it will see that you are a CPS customer and the call will immediately
be passed to an alternate network for onward delivery. You make no
change to the way you make telephone calls, no auto-diallers or
re-programming your office telephone switch (pbx). The clever stuff is
all done for you automatically at the BT exchange.
How much does it cost?
Registration is £4.95 per CPS for
NewNet broadband customers and £12.95 non NewNet broadband
customers. After that you just pay for the calls at 1p per call plus
the rate for the call billed in seconds.
I have BT ISDN 30 - can I switch this to NewNet Calling?
Yes. ISDN 30 , ISDN2, Single and multiple lines will all work.
If I have a problem with NewNet Calling who do I contact?
You can contact our helpdesk via online
support or by phone. A ticket will be generated, you will be advised of
the ticket number automatically and we will keep you regularly updated.
Do I get a monthly summary of charges?
Yes. Each month we send you a summary of
call charges from each CPS number you have requested for provisioning.
In addition we send you a graphical summary of the top
five numbers called by cost, duration and frequency, so you can keep a
check on costs. |
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